Our Commitment to Cleanliness

At Moxy Chelsea, our top priority today and every day is ensuring a safe, healthy and welcoming stay for all guests. This ‘new normal’ may evolve over time to reflect government guidance and new societal expectations. What will never change, though, is our commitment to keeping hotel associates, guests and customers safe. This is our utmost priority.

Moxy Chelsea is following guidelines set by the Centers for Disease Control and Prevention and the New York Department of Health. We’ve installed AtmosAir and are enforcing Marriott’s 200+ cleaning protocols which ensure the disinfection of all guestroom surfaces, both hard and soft. Strict standard operating procedures ensure the elimination of any cross contamination. We are deploying scientifically supported practices and innovations, with focus on these specific details:



  • AtmosAir : we have installed Bi-Polar Ionization technology in our air handling units throughout the building to make the air in the HOTEL purer and to work to attack harmful pathogens like viruses, bacteria and mold that might be present
  • Enhancing cleaning protocols to disinfect every space, ongoing and especially during peak usage
  • Aseptic Plus+® Infection Prevention Program: Utilizing across the hotel to properly deodorize and eliminate allergens, germs, mold, viruses, bacteria, and mildew
  • Cleanliness Captain on property who oversees all hotel operations and standards
  • Consistently and frequently disinfecting all high-touch items like elevator buttons and stair handrails
  • Hospital grade disinfectant is used for cleaning
  • Hand sanitation stations have been added throughout the hotel, especially in high-traffic areas



  • Enhanced in-room cleanliness standards, including an inspection by housekeeping supervisors and disinfection of all surfaces prior to check-in
  • Removing nonessential high-touch items that can’t be disinfected, and providing hand sanitizing wipes in every guest room
  • Limit in-stay housekeeping frequency to reduce contact during each stay



  • Signage posted throughout the hotel reminding guests of safety protocols and expectations, as well as proper respiratory etiquette and ways to properly wash hands
  • Using Mobile Technology: mobile key, Efolio delivery, and mobile requests via the Marriott Bonvoy App
  • Enabling social and physical distancing practices: reducing allowable capacities in spaces and managing queueing areas
  • Supporting hybrid meetings via live-streaming



  • Associates are required to receive certification on Covid-19 and safety and sanitation protocols
  • Temperature checks are required for all employees and vendors that enter the building
  • Redesigned food + beverage service to include servers wearing masks and gloves while serving guests
  • Tailoring options for groups and enabling reserved spaces


Reservations booked through July 5, 2020 can be changed or cancelled without penalty up to 24 hours prior to arrival. All non-paid bookings between July 6, 2020 – September 30, 2020 can be cancelled up to 24 hours prior to arrival with no penalty.